A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay.
A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.
During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options.
There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience.
The hotel front desk job description is optimized for posting on career sites and job boards and is easily customizable for your company.
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Job Title: Front Desk Agent / Receptionist at COMPANY NAME
Name in Location seeks a qualified physical front desk agent with a high level of professionalism and effective decision making .
Applicant must have strong interpersonal and administrative skills.
- Please have solid references
- Successful history as a front desk agent or related hospitality experience
- Must have a flexible work schedule
- Flexible schedule
- Task-driven individual
- Register & process guests and their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Up Selling guest rooms and promoting hotel services
- Handling cash payments
- Maintain a clean and neat front desk area
- Submit resume detailing your experience
- Submit a cover letter explaining why you would be a great fit
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