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The Perfect Customer Service Representative Job Description

Customer Service Representative Job Description

A customer service representative serves customers, by providing detailed product/service information and resolving product/service problems.

A customer service representative’s main objective is maintaining and assuring customer satisfaction.

By collecting and analyzing customer information, a customer service representative can quickly provide relevant account information and quickly address issues.

The customer service representative job description template is optimized for posting on career sites and job boards and is easily customizable for your company.

See the full list of job description templates.

Job Title: Customer Service Representative at COMPANY NAME

NAME in LOCATION seeks a qualified customer service representative with a high customer focus and the ability to resolve problems in a timely manner.

Applicant must have strong communication and documentation skills.

Key Requirements:

  • History of successful customer service
  • Great communication skills
  • Friendly demeanor
  • Solid references
  • Flexible work schedule


  • Answer / make calls
  • Solve customer issues
  • Maintain customer financial accounts
  • Upsell customer accounts
  • Maintain call center database
  • Relay information
  • Upkeep office equipment

To Apply:

  • Submit resume detailing your experience
  • Submit a cover letter explaining why you would be a great fit

* You must be legal to work in the United States.


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Related Jobs: Call Center Representative, Administrative Assistant and Executive Assistant

Job Seekers: Search for Customer Service jobs now and apply on Proven.


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Caileen Kehayas

Caileen is the Director of Marketing at Proven. When she is not blogging or tweeting, she likes to hit the nearest trail for a run, take her camera on a trip or curl up with a good book.

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