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The Perfect Call Center Representative Job Description

Call Center Representative Job Description

A call center representative serves a company’s customers directly, through incoming customer calls.

Usually, a call center representative will be in charge of answering any customer inquiries, resolving customer issues, and maintaining a customer database of information.

Depending on the service or product your company provides, a call center representative may help with boosting a company’s revenue through account up-sells. 

The call center representative job description template is optimized for posting on career sites and job boards and is easily customizable for your company.

See the full list of job description templates.

Job Title: Call Center Representative at COMPANY NAME

NAME in LOCATION seeks a qualified call center representative with high customer focus and the ability to resolve problems in a timely manner.

Key Requirements:

  • Strong communication and phone skills
  • History of success in customer service
  • Solid references


  • Answer/make calls
  • Solve customer issues
  • Upsell customer accounts
  • Maintain call center database
  • Relay information
  • Upkeep office equipment

To Apply:

  • Submit resume detailing your experience
  • Submit a cover letter explaining why you would be a great fit

* You must be legal to work in the United States.


Hiring for another job? Check out our  full list of our job description templates.

Related Jobs: Warehouse Worker, Commercial Truck Driver and Warehouse Supervisor

Job Seekers: Search for Call Center jobs now and apply on Proven.


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Caileen Kehayas

Caileen is the Director of Marketing at Proven. When she is not blogging or tweeting, she likes to hit the nearest trail for a run, take her camera on a trip or curl up with a good book.

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