A call center representative serves a company’s customers directly, through incoming customer calls.
Usually, a call center representative will be in charge of answering any customer inquiries, resolving customer issues, and maintaining a customer database of information.
Depending on the service or product your company provides, a call center representative may help with boosting a company’s revenue through account up-sells.
The call center representative job description template is optimized for posting on career sites and job boards and is easily customizable for your company.
See the full list of job description templates.
Job Title: Call Center Representative at COMPANY NAME
NAME in LOCATION seeks a qualified call center representative with high customer focus and the ability to resolve problems in a timely manner.
- Strong communication and phone skills
- History of success in customer service
- Solid references
- Answer/make calls
- Solve customer issues
- Upsell customer accounts
- Maintain call center database
- Relay information
- Upkeep office equipment
- Submit resume detailing your experience
- Submit a cover letter explaining why you would be a great fit
* You must be legal to work in the United States.
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